The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
The purchase contract is concluded with luce m.m.k.. By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
The language(s) available for the conclusion of the contract: German, English. We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.
Shipping costs
Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in the offers.
Delivery options
We ship the products to the delivery address specified in the order process.
By prior arrangement, you have the option of collecting the products from our warehouse in Neukölln (near Körnerpark in 12051 Berlin-Neukölln, Germany) or in Berlin-Schöneberg. Please contact hello@luce-luce.de for this. The exact pick-up location is by arrangement.
The following payment methods are available in our shop.
Prepayment
If you choose to pay in advance, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.
PayPal
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction.
6.1 Liability for defects
The statutory liability for defects applies.
6.2 Guarantees and Customer Service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.